Adding a Single Number

The following guide will show you how to add a single number to your account's opt-out list.

Simply click on "Reporting " on the left-hand control panel menu, select the "Opt-Outs (Blacklist)" option and follow these easy steps:

Adding a Single Number

Select the "+Blacklist" option to the right of your screen, choose the "Single" option and enter the number to add to your account's blacklist in the required field, and then click on "Blacklist", as seen below:

Once the number has been blacklisted, you will get a confirmation that the number has been removed from all your groups. If the number was not in any group, it would still have been added to the account's blacklist and you will not be able to import it to any of your groups from this point forward.


Blacklisted Numbers

  • Numbers that have been added to your blacklist will not be able to be imported into any groups on your account again and you will no longer be able to send a Bulk message to these numbers.
  • Sending a single message under the "Send Single Message" option on the account, to a blacklisted number, is not considered as a "Bulk" or "Marketing" related message and will be delivered to the handset if sent through this channel.


Important Information

  • The system will accept the following number formats when importing single numbers: 27831234567 / 0831234567 / 831234567
  • NOTE: The above examples used are based on South African number ranges and the format may differ depending on your country prefix.

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