URL Shortening

The following guide will show you how to use the URL shortening tool and how to create a shortened URL from within your account.


URL shortening is a method of taking your normally long URL, and making it substantially shorter in order for it to fit easily into your SMS message. This is extremely useful, as long URLs are often difficult to read or copy. URL shortening also allows for full tracking of exactly which number clicked on your shortened URL, giving the sender a wide array of analytics at their disposal.

Important Information

Please note that only the below methods of sending support the URL shortening function:

  • Website
  • RESTful
  • SMPP
  • SFTP to SMS
  • Email to SMS

Simply click on "Sending" on the left-hand control panel menu, select the "URL Shortener" option and follow these easy steps:

Step 1:

Click on "+ Create Shortener" at the top right of your screen and give your URL shortener a name next to the "Name" field. You can then add the specific URL that needs to be shortened in the "Original URL" field and click on "Create", as seen below:

Once the URL shortener has been created you will see a list of all your shortened URLs, and then be able to view, deactivate, edit or delete any of them from the resulting screen.

Important Information

  • DEACTIVATING A SHORTENED URL: If a shortened URL has been deactivated, you will not be able to use or select it in any outgoing messages.
  • EDITING A SHORTENED URL: This option allows you to change the name of an existing shortened URL and the long URL that needs to be replaced.