Cancelling an Invoice

Simply click on "Billing" on the left-hand control panel menu, select the "Invoices" option and follow these easy steps:

Step 1: Search

Select the specific date range for the required invoice(s) and click on "Search" to the right of your screen.

Step 2: Cancel

Cancel any pending or unpaid invoices by clicking on the actions icon to the right of the specific invoice you would like to cancel and select the "Cancel Invoice" option.




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Important Information:

  • You can not have more than one unpaid invoice at a time and should you need to change the total amount of credits to purchase, or select a different payment method, you would need to cancel the previous pending or unpaid invoice first.

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Credit Expiry

  • All credits purchased are valid for 12 months from the date of purchase.