Cancelling an Invoice

The following guide will show you how to cancel a pending or unpaid invoice from within your account. This includes pending EFT payments as well as unpaid credit/debit card payments.

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Credit Expiry

  • All credits purchased are valid for 12 months from the date of purchase.

Simply click on "Billing" on the left-hand control panel menu, select the "Invoices" option and follow these easy steps:

Cancelling an Invoice

Select the specific date range for the required invoice(s) and click on "Search" to the right of your screen. A list of all your invoices and credit notes will appear for the specific date range. You can then cancel any pending or unpaid invoices by clicking on the actions icon to the right of the specific invoice you would like to cancel and select the "Cancel Invoice" option, as seen below:

Once your invoice has been cancelled you can proceed to the "Buy Now" page to make a new payment.

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Important Information:

  • You can not have more than one unpaid invoice at a time and should you need to change the total amount of credits to purchase, or select a different payment method, you would need to cancel the previous pending or unpaid invoice first.

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