Opt-Outs

Overview

The Opt-Out feature is built in to the platform, which allows any customer to Opt-Out from messages received from a specific account, when they reply with any of the fixed Opt-Out phrases. This feature is set by default and does not require any setup.

Simply click on "Sending" on the left-hand control panel menu and select the "Opt-Outs" option.

Searching for a Number

Enter the specific number you are looking for in the "Opt-Out Number Search" section to the right of your screen, and click on "Search". The system will then show you if the number is part of your Opt-Out list.

Viewing a Number's History

To view the Opt-Out history of a specific number, simply search for the number as per the first step, and select the "View History" option.

Importing a Number to your Opt-Out list

To add a number(s) to your Opt-Out list, simply select the "+Add Opt-Out" option to the top right of your screen, and choose to either import a single number, or bulk file.

Removing a Number from your Opt-Out list

To delete a number from your account's Opt-Out list, simply search for the number, and select the "Remove from Opt-Out List" option. You can then specify which user account's Opt-Out list to remove it from, by ticking the relevant box and click on "Remove Opt-Outs".

Downloading your Opt-Out list

To download a list of all your Opt-Outs, simply click on the "Download List" button to the top-left of your Opt-Outs screen, and choose your preferred file type. The system will then download a list of all your Opt-Outs.

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Important Information

• The system will accept the following number formats when importing single numbers: 27831234567 / 0831234567 / 831234567
• Before uploading a bulk file to your account's blacklist, ensure that you make use of a CSV or Text file only, and that the numbers are in column A of your document.
• All examples used are based on South African number ranges and the format may differ, depending on your country prefix.

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Opt-Out Phrases

• If a recipient replies to a message received from an account with the following phrases as an example, they will automatically be added to the account's opt-out list:
  Opt-Out / Remove / Unsubscribe / Stop / Spam / Quit / Delete / Any Profanity