Frequently Asked Questions

How do I register?

Registering a new account is free and only takes a few minutes - register now.

How do I login?

Once you have registered, enter your username and password and click the “Log in” button to access your account - login now.

How do I view my current balance?

Your current SMS balance will appear to the top-right side of your screen, next to the "Buy Now" button.

Are my messages sent immediately?

Yes, messages are delivered within seconds. Each SMSPortal user is able to send out 8 000 SMSes per second through our gateway.

Can the "from" number be changed to a name?

No, in an effort to curb fraudulent activity this feature is not available.

Do my purchased credits expire?

Yes, credits will expire 12 months after the purchase date.

Do you have a BEE certificate?

Yes, this is available on our website - view our BEE certificate.

How much does an SMS cost?

Please visit our website for more accurate pricing. If you buy in bulk you pay less - view pricing.

Are there any additional costs involved in sending SMSes?

No, we work on a pre-paid basis with no monthly, setup or any other additional fees involved.

Do you provide delivery status reports?

Yes, all messages will show a status, whether successfully delivered or not - viewing your reports.

Do you support replies?

Yes, all messages sent via our platform are two-way repliable - viewing your replies.

Do you offer any Short Code services?

Yes, we offer Short Code and Keyword services - view Short Codes.

Do you offer any USSD services?


Do you offer any Email services?


Do you offer any MMS services?

No, MMS has become an outdated technology which is extremely over priced. Our product, Landing Pages, offers a wider range of functionality at no additional cost to you - view Landing Pages.