Frequently Asked Questions

Can recipients reply to a message sent via the platform?

Yes, all messages sent via our platform are two-way repliable.

Can my incoming replies be forwarded to an email address?

Yes, incoming messages can be forwarded to an email address by making the necessary changes under your "Account Settings".

Can I schedule a message for a future date and time?

Yes, users can schedule messages for up to 3 months in the future.

Can I send to individual numbers within a specific group?

Yes, you can select individual numbers from within a group by going to your "Maintain Numbers" section on the account, by selecting the specific numbers you want to send to.

What is the maximum SMS length that can be sent?

Users can use a maximum of 459 characters when sending a message. Kindly refer to the below SMS length breakdown:

  • 0 – 160 characters = 1 SMS (1 credit)
  • 161 – 306 characters = 2 SMSs (2 credits)
  • 307 - 459 characters = 3 SMSs (3 credits)

Can I send automated messages?

Yes, we offer a number of APIs for programmatic sending. Please refer to our "Developers" section for more information.

What are placeholders?

Placeholders can be used to personalise your bulk messages by adding values to your database.

Do you support international sending?

Yes, kindly send us an email to [email protected] with your specific requirements, and a consultant will get back to you.

How many SMSes can I send at a time?

There is no limit to the amount of messages that can be sent at a time.

How many SMSes can your system send per hour?

Our system can process about 80,000 messages per minute, and 5 million messages per hour, per user.

What does "Send Later" and "Send Between" refer to?

SEND LATER - Offers users the option of sending a message on a specific day and time. Select the date on which the message should be delivered, as well as the time.

SEND BETWEEN - Allows users to send a large volume of messages requesting the receiver to make contact. This option will gradually send out the text messages over the specified period of time, thus regulating incoming calls.