Security Best Practices

For an optimal site experience, increased security, and improved support, we recommend updating your account details as frequent as possible.


There are several ways to protect against security breaches on your account. This article will outline the best practices that customers should follow, as well as some of the features on your SMSPortal account.

Account Details

Always ensure that your account details are up to date, as this is how we communicate with you with regards to changes and improvements on the platform. Your default email address is also used as the recovery email address for resetting your password - how to update your account details.

Password Security

Always ensure that your password is unique and frequently changed for increased security. A strong password is always the first line of defence when protecting your account. We recommend choosing a password that no one can guess and that contains both upper- and lower-case letters, numbers, and at least one special character - how to change your password.

Beware of Phishing Scams

Phishing is a fraudulent attempt to obtain customer information, including login details. Fraudsters imitate a ‘trustworthy entity’ via email or SMS and ask for sensitive information such as login usernames or passwords.

IMPORTANT: Please DO NOT click on these suspicious links or share the account information requested.


How to avoid Phishing

  • Never share your account access information
  • Beware of fraudulent websites and always check the URL to ensure authenticity
  • Be alert and vigilant about phishing emails/SMS
  • Always verify the Sender Address of emails/SMS
  • If communication is not coming from a trusted source or is unexpected, do not click on any links/attachments

SMPP IP Whitelist

Adding additional security is always recommended. If you would like to bind your account to a certain IP address only, please contact [email protected] to have this implemented.