Replies Forwarding

The following guide will show you how to setup your default incoming messages forwarding settings.

Simply click on "Account Settings" on the left-hand control panel menu and follow these easy steps:

Default Reply Forwarding

Select the "Forwarding" option and update your required fields as necessary. Once you have selected your preferences, you can click on "Update Settings", as seen below:

Once you have made the above changes, all incoming replies will be forwarded to the relevant
contact channels by default if no specific reply rule is selected.

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Forward Reply to Mobile

  • Kindly note that if you have selected to forward all incoming replies to a mobile number, the system will deduct an additional credit from the account for each response that is forwarded.

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Important Information

  • You can add multiple email addresses in the "Forward to Email" section by separating them with a comma and no spaces.
  • An automated response can be setup for all incoming replies. Please note that an additional credit will be deducted from the account for each response sent.

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