Online Payments Security (3D Secure)

General

In order to ensure that your transaction is processed successfully and securely, we recommend that the cardholder enrols in either the Verified by Visa or MasterCard SecureCode service.

Verified by Visa and MasterCard SecureCode give you added protection from fraudulent activity being conducted on your card.

Purchasing from our website may not be possible until the cardholder registers for Verified by Visa or MasterCard SecureCode.


My payment failed, what can I do?

If you are not enrolled in the Verified by Visa or MasterCard SecureCode programs, and your payment was declined, then the cardholder needs to register for Verified by Visa or MasterCard SecureCode.


Why do I need this?

If you have a Visa or MasterCard credit card and make purchases online, this service is designed to give you an extra level of protection against unauthorised use.


What can I do with this?

  • Protect your Visa or MasterCard credit card online with a personal password
  • Provides an extra level of protection for online shopping
  • Once you activate your credit card, no one else can use your credit card number to make a purchase online at participating stores (as long as your password is secure)


Why should I sign up for Verified by Visa or MasterCard SecureCode?

These services provide an extra level of protection for online shopping. Visa and MasterCard always do what they can to protect their cardholders against unauthorised use, however Verified by Visa and MasterCard SecureCode provide another level of security to prevent unauthorised use online.


Will I need to apply for a new credit card to use it?

No, Verified by Visa and MasterCard SecureCode are designed to protect the card(s) that you already have. To see whether Verified by Visa or MasterCard SecureCode is available for your card, contact your bank.


How do Visa & MasterCard protect my card number information during activation?

Visa and MasterCard take extensive precautions to secure your card number, and it is only used for the purposes of providing this service. Payment card information is transmitted using a high level of encryption.


Are Verified by Visa and MasterCard SecureCode easy to use?

Verified by Visa and MasterCard SecureCode are quick and easy to use. When you submit an order at a participating online store, a Verified by Visa or MasterCard SecureCode window will appear. If you have not activated your credit card, simply complete the authentication information and create a password. After your credit card is activated, you just enter your password, click submit, and you're done.


How do I activate my card?

To enrol for Verified by Visa or MasterCard SecureCode services, the cardholder can visit the website of the card’s issuing bank and register. Alternatively, you can contact the bank directly to enquire about the service and the steps required to register.

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