Flow Builder
Simply click on "Flow Builder" on the left-hand control panel menu, and follow these easy steps:
Step 1: Create
Select the "Create New Flow" option, give your new Flow Builder a name, and click on "Create".
Step 2: Add Filters
Move your cursor over the "Customer Reply" button, and click on the "+" sign to the right.
Step 3: Add Actions
Move your cursor over a specific filter, and click on the "+" sign to the right.
Step 4: Save Flow
Click on the "Save Flow" button to the top-right of your screen to save your new flow.
Step 5: Send
Select your Flow from the "Customer Flow (Reply Rule)" drop-down table on your sending screen.
Filters
- Keywords specifies which phrases (words) will trigger your flow, by adding unique keywords to the "Customer Reply" section.
- Opt-Outs specifies which phrases (words) will unsubscribe users from your account, when they respond with a specific phrase, by adding unique Opt-Out phrases to the "Customer Reply" section.
- Default Fallback triggers when a user responds with a phrase that is not recognized by any of your chosen keywords or Opt-Out phrases.
Actions
- Send Message creates an automated response, which will send a unique message to a respondent, based on a specific phrase in one of your filters.
- Forward Response forwards customers' replies to a specific email address, based on a specific phrase in one of your filters.
Updated 9 months ago