WhatsApp Messages

Accessing the Message Log

Go to WhatsApp > Message Log in the left navigation. This page is a searchable log of all WhatsApp messages — both sent and received — across your account.

Searching and Filtering

Use the Search Messages panel at the top to narrow results:

• Date range — filter by a specific period
• Message Type — switch between Outbound (messages you sent) and Inbound (messages received from customers)
• Mobile No. — search for all messages to or from a specific number

Click Search to apply your filters.

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Outbound Messages

The outbound table shows one row per message sent, with the following columns:

• State — the most recent delivery status of the message (see states below)
• Date — when the message was sent
• Template / Msg — the template name (shown as a badge if a template was used) or a preview of the message content
• Recipient — the destination phone number
• Business Name — the WhatsApp number/profile the message was sent from
• Submitted Date — when the message was submitted to WhatsApp
• Delivered Date — when the message was confirmed delivered (blank if not yet delivered)

Message States

Expanding a Row

Click the > arrow on any row to expand it. This reveals two panels:

Message Event History — a timestamped timeline of every status the message passed through, for example: Submitted → Accepted → Sent → Delivered → Read. This is useful for diagnosing delays or failures.

Message Details — the technical identifiers for the message:

• Waba ID — your WhatsApp Business Account ID
• Waba Number — the sending phone number
• Business Phone Number ID — the Meta-assigned ID for your number
• Message ID — the unique WhatsApp message identifier (useful when contacting support)
• Message Type — whether it was a Template or free-form message
• Template ID — the Meta ID of the template used, if applicable

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Inbound Messages

Switch Message Type to Inbound and click Search to view messages received from customers. The inbound table shows:

• Message — a preview of the customer's message content
• Sender — the customer's phone number
• Business Name — which of your WhatsApp numbers received the message
• Received Date — when the message arrived
• Read Date — when the message was marked as read (blank if unread)

Expanding an inbound row shows Message Details with the same technical identifiers as outbound — Waba ID, Waba Number, Business Phone Number ID, Message ID, and Message Type. Inbound messages show as type text (or the appropriate media type if the customer sent a file or image).

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Tip: Use the Message ID when raising a support query — it uniquely identifies the message on Meta's platform and speeds up troubleshooting.